Frequently Asked Questions:
Definitely! We offer worldwide shipping through reliable carriers like USPS, DHL, UPS, and FedEx to ensure safe and timely delivery of your package.
For customers in the USA, shipping times depend on the product you order.
- For bodysuits, accessories and jewelry, processing time is 1-2 business days. Standard shipping typically take 3-5 business days, while priority and express shipping take 1-3 business days. However, if you live in a remote area, please allow extra time for delivery.
- For footwear and all other apparel, (unless otherwise stated) these items are made to order and take 5 to 8 business days to be made before they are shipped. Priority shipping takes 5-8 days (free with orders over $80), while standard shipping takes about 2-3 weeks.
- Standard: 2-3 weeks
- Priority: 6-10 days.
- Express: 5-8 business days. Please note Customs can delay the delivery time. For remote places, please allow extra time to complete delivery.
Please note that unless otherwise stated, all bodysuits and accessories are ready to ship, while all other apparel and footwear take 5 to 8 business days to be made before they are shipped.
Absolutely! Once your package is posted, a tracking number will automatically be sent to the email address you provided, so you can easily monitor its progress and delivery status.
All ready to ship packages ship from the USA, through major carriers such as USPS, UPS, and FedEx. Made-to-order items ship directly from our various partners in the USA and around the world (depending on the product). Our partners use USPS, FedEx and DHL.
If your order contains both 'Ready to Ship' items and 'Made to Order' items, they will be shipped separately. Items that are ready to ship will be processed within 24 hours and shipped to their destination. However, if one or more items are 'Made to Order', they will be shipped as soon as the product is ready, which typically takes 5-8 business days. This means that items that are 'Ready to Ship' and 'Made to Order' will be shipped separately and may arrive at different times.
Depending on your country’s customs laws, you may be required to pay a tax before obtaining your package. In some areas, such as the UK, France, and Brazil, the local postal service may charge an extra handling fee for processing packages affected by customs taxes. Customs taxes and any possible handling fees are not included in the grand total of your order.
Exchanges & Returns
If you need to modify or cancel your order, you have 24 hours from the time of purchase to contact us. We cannot make any changes or cancellations after this 24-hour period as your order will have already been placed in production.
Please keep in mind if your order has already been shipped, we cannot cancel or modify your order, even if you make the request within the 24-hour window.
If the item does not arrive defective or damaged, we have a no refund policy unless you purchase Seel Return Assurance.
If the item doesn't meet your expectations and you want to send back for store credit, please e-mail email@example.com for a prepaid label. You have 30 days to initiate an exchange. You can purchase Seel Return Assurance at checkout if you want the option to return and receive a refund for eligible items. If Seel Return Assurance is not purchased for eligible items in your order, then your order is subject to the standard return policy. You can learn more about Seel Return Assurance and the Seel Return Assurance policy and return process by clicking the Seel Return Assurance link in the footer. You must follow these instructions to qualify if you purchase Seel Return Assurance for eligible items.
Seel Assurance is an optional program that provides additional protection for eligible items in your order. By purchasing Seel Return Assurance, you are eligible for a 30-day return for your money back, minus the return shipping fee. For more information on Seel Return Assurance policy, please click the Seel Return Assurance link in the footer or visit our website.
If you choose not to purchase Seel Return Assurance with your order, the standard return policy will apply, which allows for exchanges or store credit only.
Exchanges are available within 30 days of the purchase if the item is unused, unwashed, without perfume and in resalable conditions. To start an exchange e-mail firstname.lastname@example.org
We have a size guarentee! Wrong Size? No Worries: We offer a one-time replacement. The replacement request must be within 2 sizes of the original purchase. No Seel Assurance necessary for size exchanges.
If an item arrives defective or damaged, please contact us at email@example.com and provide detailed pictures of the damaged area as soon as it arrives. We will work with you to arrange a replacement for the same piece. However, please note that returned items must be in their original condition with no visible signs of wear or use, and no smell of deodorant or perfume.
If you would like to initiate an exchange, you have 30 days from the date of delivery to do so. One free exchange within the USA per order is available for standard shipping only. To request a pre-paid exchange label, please email firstname.lastname@example.org.
Please note that we reserve the right to deny a return or exchange for items that are not in resalable condition or have a perfume smell. If you need the item to be resent, the client must pay a new shipping fee within 30 days of the original purchase date. If the shipping fee is not paid, the item will be treated as abandoned.
Store credit is valid for 1 year from the first order.
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